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Terms of Business
The following Terms and Conditions apply to all visitors and users of this web site. By accessing this web site, visitors and users acknowledge acceptance of these Terms and Conditions. Salcombe Sea N Shore Training reserves the right to change these Terms and Conditions at its sole discretion. In the case of any violation of these Terms and Conditions, Salcombe Sea N Shore Training reserves the right to seek all remedies available by law and in equity for such violations.
Copyright Statement
All contents on this site are protected by copyright. Except as specifically permitted herein, no portion of the information on this web site may be reproduced in any form, or by any means, without prior written permission from Salcombe Sea N Shore Training. Visitors or users are not permitted to modify, distribute, publish, transmit or create derivative works of any material found on this site for any public or commercial purposes. All imagery contained on www.salcombeseakayaks.co.uk/remains under copyright from Salcombe Sea N Shore Training.
General Disclaimer
Although Salcombe Sea N Shore Training has attempted to provide accurate information on this web site, Salcombe Sea N Shore Training assumes no responsibility for the accuracy of the information. Salcombe Sea N Shore Training may change the content at any time without notice. Mention and links to third party web sites or services is for information purposes only and constitutes neither an endorsement nor a recommendation. Salcombe Sea N Shore Training shall not be liable for any indirect, special, consequential, or incidental damages including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to data arising out of the use or inability to use this site.
Ordering
Orders can be made online via our secure server (128 bit enctption providing the highest levels of security), or by telephone or post.
We do not accept third party cheques.
We reserve the right to alter or amend product specifications without prior notice.
Photographs shown on this web site are for illustration purposes only. Actual products may differ.
Cancellation
You have the right to cancel your order from the date of the contract, and up to seven working days, starting from the day after you receive the goods.
In the event of order cancellation, your money will be refunded in full within thirty days, less the cost of postage and packing if applicable.
Delivery
You will be advised when placing your order of the anticipated delivery time. Most products are available for immediate dispatch, however there are instances where products are backordered.
You will be immediately notified if the goods you have ordered are out of stock and given the option to cancel or amend your order.
Guarantee
Manufacturers guarantee/warranty will apply where appropriate. Your statutory rights are not affected.
Returns
Damaged or missing goods must be notified to us in writing or verbally within five working days.
We regret that goods incorrectly ordered cannot be exchanged or returned for refund.
In cases of product defect Salcombe Sea N Shore Training will reimburse the postage costs on receipt of return and a new product of exact specification will be dispatched if it is in stock. If the customer decides to return the product and cancel the order, the customer will pay for the cost of the return postage.
Complaints
Should you wish to register a complaint with Salcombe Sea N Shore Training then please contact
Q. What is your return policy?Ali.turnerjones@yahoo.co.uk providing as much information as possible. For our part we undertake to acknowledge your communication within five working days, and to address the issues raised as early as possible.
If you have any questions/comments about our Terms of Business or Privacy Policy contact Ali.turnerjones@yahoo.co.uk or call us on 01548 842 276
y with my credit card over the phone?
Q. Can I order an item now please?
Q. Can I have a combined invoice please with discounted postage?
Q. I live locally - can I collect this item (and pay cash for it)?
Q. I have received a faulty item - what is the returns procedure?
Q. Who do I make the payment out to and where do I send it?
Q. I live in Northern Ireland, how much is the postage?
Q. What is your policy on leaving feedback?
Q. When can I expect my order to arrive?
Q. Do you ship internationally?
Q. 7 Day Money Back Guarantee?
Q. Are Your items new?
Q. Will I recieve the same item that is seen in the photographs?
Q. How do I contact you?
Q. Who do I make the payment out to and where do I send it?
Q. I live on an island off the mainland, how much will the postage be to here?
Q. If I live in Southern Ireland or the Channel Islands will there be an additional postage charge? |
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Q. What is your return policy?
A. All returns must be in their original packaging, if applicable. We cannot accept responsibility for returned items lost in the post so you are advised take out postal insurance
Any refund amount will only cover the amount of your purchase and will not include any postage and packaging
Items will be subject to a 10% or £1.00 minimum restocking fee.
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Q. Can I pay with my credit card over the phone?
A. Sorry, but we don't accept payments over the phone. You can pay via Paypal, NOCHEX, cheque or postal order.
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Q. Can I order an item now please?
A. Sorry, but we don't sell any of our items out-with eBay so you will need to get it through Ebay.
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Q. Can I have a Combined Invoice please with discounted postage?
A. We do combined postal costs if the value of the item is greater than £10 (EXCLUDING POSTAL COSTS), so if you win more than one item then email us for a combined invoice.
Combined postage is calculated as follows: Add up the price of all the items, then add the p&p the item with the greatest p&p. All other p&p are added at 50% of orginial p&p (Subject to weight and destination restrictions).
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Q. I live locally - can I collect this item (and pay cash for it)?
A. The listing will specify local collection if it is possible. This is available only with specific items when they are dispatched from specific locations within the UK and when prior arrangements have been made.
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Q. I have received a faulty item - what is the returns procedure?
A. Please send us an email telling us what the problem is and we will email you back with our returns procedure.
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Q. Who do I make the payment out to and where do I send it?
A. If you are the winning bidder you will receive an email with the payment instructions and details for contacting us for any additional inquiries. If for some reason you do not receive an email, please click here to send us an email and give us the details of your purchase and any problems you may be experiencing.
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Q. I Live in Northern Ireland, how much will the postage be to here??
A. If the item is sent via Parcelforce, the listing will state the ADDITIONAL DELIVERY INFORMATION at the bottom of the listing. The courier charges extra £7.00 to deliver to Northern Ireland.
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Q. What Is Your Policy On Leaving Feedback?
A. Because we are a large business we use an automated feedback system. This means that if you have a complaint and you decide to leave negative feedback please contact us beforehand to try and resolve the issue first. We would always rather have a satisfied customer than a misunderstanding, which is the case in most negative feedback claims.
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Q. When can I expect my order to arrive?
A. Once full & cleared payment has been received we aim to dispatch all items within 1-2 working days. How long it takes to arrive depends on the carrier:
- Sellers Standard Rate (Royal Mail): 2-3 working days
- Royal Mail Standard Parcels: 3-5 working days
- Other 24 Hour Courier (DHL): 1-2 working days
- Other 24 Hour Courier (DHL): 2-3 working days
- Parcelforce 24: 1-2 working days
- Parcelforce 48: 2-3 working days
Check at local holding office as postmen often don’t leave a card. If you do not received the item within 7 days please contact us
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Q. Do you ship internationally?
A. If the item can be shipped internationally then it will state this in the listing.
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Q. 14 Day Money Back Guarantee?
A. If for any reason you are not satisfied with your goods, we will refund the price of the goods provided that they are returned unused and in there original condition, together with the original packaging (if applicable), within 14 days of the date of the invoice, a copy of which must be returned with the goods inline with our returns policy.
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Q. Are Your items new?
A. All Our Items Are Brand New Unless Otherwise Stated.
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Q. Will I recieve the same item that is seen in the photographs?
A. Product images are for illustrative purposes only and may differ from the actual product. We strive to faithfully reproduce images of the items we sell, however, manufacturers constantly update and improve the design and specification of products and it is not always possible to update product images as quickly as the lines change. The item you receive will be of equal quality and value to that shown in the listing. In the case of listings where we have indicated that the colour of the item may differ from the colour represented in the listing pictures, please be assured that quality will not be compromised and that the item will be identical to the product displayed in every detail apart from the colour. Items where the colour may differ from that advertised are clearly indicated in the listing.
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Q. How do I contact you?
A. Email us through ask a seller a question or our telephone number is on the invoice of your receive or winning bidder email.
Our business hours are Monday to Friday 10am – 4pm
If phoning please state that it is an eBay item and put the item number in your correspondence.
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Q. Who do I make the payment out to and where do I send it?
A.If you are the winning bidder you will receive an email with the payment instructions and details for contacting us for any additional inquiries.
If for some reason you do not receive an email, please contact ebay@tooltime.co.uk and give us the details of your purchase and any problems you may be experiencing.
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Q. I live on an island off the mainland, how much will the postage be to here?
A.If item is sent STANDARD RATE then it is sent by ROYAL MAIL PACKET POST there is no additional cost by this method.
If the item is sent via Parcelforce, the listing will state the ADDITIONAL DELIVERY and will cost an extra £7.00 per parcel limited to size and weight as stated by the carrier.
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Q. If I live in Southern Ireland or the Channel Islands will there be an additional postage charge?
A. There is an additional charge of £15 on some items to Southern Ireland and the Channel Islands due to extra courier charges. Generally these will be heavier items that cannot be sent by regular postal services and these items will have additional courier information added at the foot of the listing.
Additional charges are determined by location and weight and can be SUBSTANTIAL for delivery to any of the areas listed if in doubt then PLEASE GET A QUOTE before purchasing an item (email us with your postcode, item number and product name).
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Copyright © 1999 [TOOLTIME-UK-LTD] . All rights reserved.
Revised: May 28th, 2008 .
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